Process Design for New Business

Dec 28, 2016 | 0 comments

Situation: A major corporation was taking over responsibilities from the parent company for sales through delivery of a rapidly emerging business. The business (work processes) impacted eight functional areas and spanned four Divisions. Working with a group of internal business consultants an approach for a two day, 30+ person work session was drafted and then shopped with key Executives. The approach was approved and the facilitation plan finalized.

Meeting Purpose:

  • To decide how the tasks will be accomplished
  • To understand the software system functionality
  • To enable staffing/resources decisions
  • To document the process

Meetings Outputs:

  • Documented the step- by- step work flow process
  • Determined what function/position is responsible for each step in the process
  • Agreed on forms, reports, materials, technology, etc. if any required to perform each step
  • Defined the key quality characteristics for each step